Explain the return policy at HyGen Pharmaceutical
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Only products purchased directly from HyGen may be accepted for return.
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Products accepted for resale must have assurance that they have been stored, handled and shipped under the prescribed conditions on the product labeling.
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Returned goods shall be quarantined until determined that they may be restocked, providing all conditions set forth by state and federal agencies in regards to storage and handling are met.
This includes verification that the particular unit was sold by HyGen, and that the lot is not currently or previously subject to recall.
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Full credit shall be given for shipping errors, order entry errors, and products damaged in transit.
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HyGen may authorize and accept returns for reasons other than shipping error or damage as long as the product is resalable. Credits for these returns will be given at the current market price of the returned product less a 20% handling charge.
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No returns will be accepted on refrigerated items, including vaccines or biological products.
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HyGen reserves the right not to accept bulk returns, returns from inactive accounts, accounts with outstanding balances or accounts in the process of closing.
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HyGen reserves the right to return or destroy products that are ineligible for credit or are sent without prior authorization.
Jan 2025
Ensuring Compliance and Keeping You Informed
With years of expertise in pharmaceutical distribution, we bring a deep understanding of industry practices and regulatory complexities. Our commitment is to help you navigate these challenges while prioritizing the safety of your patients.
Stay informed about the latest state and federal healthcare regulations. We offer convenient access to essential resources designed to help you maintain compliance and meet the needs of your practice seamlessly.
Explore these valuable tools to gain insights into key regulatory requirements:
Please click on each Form that works better for your needs.
HyGen Pharmaceuticals: Vendor Responsibility Guidelines
HyGen Pharmaceuticals, Inc., an independent wholesaler of prescription and specialty pharmaceuticals based in Redmond, Washington, emphasizes its commitment to quality, compliance, and customer service. While specific vendor responsibility guidelines are not publicly detailed, several key practices highlight HyGen’s dedication to maintaining high standards:
1. Compliance and Quality Assurance
- Regulatory Adherence: HyGen is accredited by the National Association of Boards of Pharmacy® (NABP®) through its Verified-Accredited Wholesale Distributors® (VAWD®) program, ensuring compliance with industry standards.
- Supply Chain Integrity: The company practices a uni-directional flow of prescription pharmaceuticals, enhancing the security of the drug supply chain.
2. Technology and Operational Excellence
- Advanced Systems: Implementation of a sophisticated Enterprise Resource Planning (ERP) system and advanced warehouse management systems enables functional expiration date and lot number tracking, online DSCSA transaction information, Electronic Data Interchange (EDI), and automated operational controls.
3. Customer Service and Support
- Dedicated Assistance: HyGen’s sales professionals are trained to meet customer needs, providing support through various channels, including phone and online platforms.
- Remote Access: Customers have 24/7 access to their accounts via a secure website, offering features like invoice viewing, DSCSA compliance information, pricing, and order history.
For more information Please contact Us.