FAQ (Frequently Asked Questions)
Explore the tabs below to find answers to your questions.
Visit our account creation page or log in if you’re an existing customer.
For security, most updates require customer service assistance at (425) 451-9178.
Log in to your account, and click on “Change Password.”Follow the instructions to update your credentials.
To submit an audit request, sign in to your account and navigate to “My Account.” From there, select “Submit Audit Request” and enter the due date. Next, upload the required documentation. Finally, click “Submit” to complete your request.
1. Gather details- Note the invoice number, date, and a description of the discrepancy.
2. Contact our customer service department by phone (425) 451-9178 or email to customerservice@hygenpharma.com
3. Our team will review the information and respond with a resolution within 1-2 business days.
Yes, HyGen Pharmaceuticals requires a minimum order for shipping. You can add to your order under “Orders on Hold” in the “Place an Order” tab. Check out before the shipping cutoff time.
Yes. Log into your account, go to “Order Inquiry,” and check tracking details.
Just fill in the “Ordered By” field. If needed, you can enter a PO in the optional field.
Yes, your price is saved via your account and flagged with an “S” next to it.
Payment Terms: 10TH EOM for Generics, Net 7 days on Brands and or any variance would be mutually agreed upon by both parties. Credit card payment will be accepted only on Generic orders and all invoices for brand will be paid by ACH only.
Please contact our customer support team for assistance. They will guide you through the process and provide all necessary information instructions for your return request.
If the damage to the goods is a result of our error, you are eligible for credit. Please provide any relevant details and photos of the damage so we can assist you further and process the credit as quickly as possible.
For product recall, the manufacturer provides detailed instructions on how to return the affected item. Be sure to follow the guidelines closely to ensure a smooth process. If you’re uncertain, you can contact the manufacturer directly for clarification.
Yes, all our products are sourced directly from the manufacturer to ensure quality, authenticity and compliance with industry standards.
Yes, we comply with FDA DSCSA act and provide track and trace document for each product. You can also download it by logging into your HyGen account.
You can reach our customer support team during regular business hours by calling our toll-free number 1-(425) 451-9178 or email us at info@hygenpharm.com at your convenience.
It’s EASY! Our search system is a highly sophisticated all inclusive database. Just enter a partial medication name (either Brand or Generic) and the system will generate potential results on the first 3 characters! You can also search by typing any segment of the (00000-0000-00) format and the system will generate potential results. No special search needed.
Simply head over to the “My Account” tab in HyGen online access website and click “View My Invoices”. Here, you are able to view and/or print an invoice via PDF.
Yes, we do. Please contact your sales representative to make the arrangements.
Yes, contact your account representative for setup assistance.
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